TERMS AND CONDITIONS OF THE MEDBIT.COM.PL ONLINE SHOP

§ 1. DEFINITIONS

1. Terms and Conditions – this document setting out the rules governing the conclusion of distance selling contracts, the performance of such contracts and the complaints procedure.
2. Seller – MEDBIT.PL Sp. z o.o., with its registered office at: Dolina Zielona 19B, 65-154 Zielona Góra, NIP: PL9730839010, REGON: 0008004049, tel. 68 416 16 11, email: sklep@autoklaw.com.pl.
3. Online Shop – the website is available at https://medbit.com.pl.
4. Customer – a natural person, a legal person or an organisational unit without legal personality, entering into a Contract with the Seller.
5. Consumer  – a natural person making a purchase not directly related to their business or professional activities (in accordance with Article 22¹ of the Civil Code).
6. Entrepreneur with consumer rights (Sole trader)  – a natural person running a sole trader business who enters into a contract directly related to their business, where the terms of that contract indicate that it is not of a professional nature (PKD codes) for that person.
7. Business operator – an entity carrying out a commercial or professional activity, making a business-to-business (B2B) purchase.
8. Specialist Products – spare parts, components and consumables intended exclusively for the repair of professional medical and sterilisation equipment (e.g. autoclaves), which are not intended for domestic use.
9. VOID security feature (seal) – a specialised sticker or tape used to secure the individual packaging of the Goods (bag, carton), the tampering of which leaves a permanent mark (‘VOID’) and indicates that the sealed packaging has been opened.
10. Professional User – an entity that uses medical devices in the course of its professional activities and is required to document repairs in the technical passport pursuant to Article 63 of the Medical Devices Act.

§ 2. GENERAL PROVISIONS

1. The shop sells specialist equipment and spare parts for medical and beauty devices.
2. The content on the Shop constitutes an invitation to enter into a contract (Article 71 of the Civil Code).
3. Minimum technical requirements: an up-to-date web browser, access to email and a PDF reader.

§ 3. PLACING AND FULFILLING ORDERS

1. Orders can be placed 24/7. The contract is concluded when the Customer receives an email confirming that the order has been accepted for processing.
2. Verification of professional status:  Given the specialised nature of the Goods, the Seller reserves the right to treat the purchase of spare parts for sterilisation machines by a natural person or a sole trader operating in the medical or beauty sector as a purchase of a professional nature (Article 7aa(2) of the Consumer Rights Act).

§ 4. PAYMENT AND DELIVERY

1. The shop offers the following payment methods: prepayment (IdoPay), cash on delivery or (by arrangement) deferred payment.
2. Delivery costs are shown in the order summary. Due to the nature and weight of certain Goods, return costs may be higher than standard postage charges.

§ 5. RIGHT TO WITHDRAW FROM THE CONTRACT (RETURN OF GOODS)

1. Consumers and traders with consumer rights are entitled to withdraw from the contract within 14 days without giving any reason, subject to points 4 and 5 below.
2. The withdrawal period begins when the buyer takes possession of the Goods.
3. A notice of withdrawal may be submitted via the online returns form or in writing to the Seller’s registered office.
4. Loss of the right of withdrawal (Hygiene and technical exclusions): In accordance with Article 38(5) of the Consumer Rights Act, the right of return  does not apply to Goods supplied in sealed packaging which, once opened, cannot be returned for health or hygiene reasons.

• Use of VOID seals: Specialist goods (components, seals, valves, electronics) are supplied in packaging sealed with a VOID seal.

• Consequences:  Any tampering with, breaking or attempt to remove the VOID seal from the individual packaging is tantamount to opening the sealed packaging. In such a case, the right to withdraw from the contract expires, as the Goods lose their guarantee of sterility/technical purity and cannot be safely reintroduced into the medical supply chain.

5. Professional nature: The right of return does not apply if the purchase is of a professional nature for the purchaser. The repair of an autoclave, as a key tool in the work of a doctor or beautician, constitutes a professional activity (Article 38a of the Consumer Rights Act).
6. In the event of an admissible return (e.g. where the seal is intact), the purchaser is liable for any reduction in the value of the Goods resulting from their use beyond what is necessary to ascertain their nature.

§ 6. COMPLAINTS AND WARRANTY

1. The seller is obliged to supply goods free from defects. Complaints are dealt with within 14 days.
2. B2B liability: In relation to business customers (commercial purchases), liability under the warranty is limited to defects inherent in the Goods at the time of sale.
3. No liability is accepted for damage resulting from the fitting of parts by persons without service authorisation or from the absence of repair records in the device’s technical passport (Article 63 of the Medical Devices Act).

§ 7.  FAILURE TO COLLECT A PARCEL, RETURN COSTS.

1. Pursuant to Article 535 of the Act of 23 April 1964 – the Civil Code (hereinafter: the Civil Code), the Customer’s fundamental obligations include payment of the price and collection of the goods ordered.
2. In the event that a parcel delivered via a logistics operator is unjustifiably not collected and is returned to the Seller, this constitutes a breach of the sales contract by the Customer. In such circumstances, the Seller – pursuant to Article 471 of the Civil Code – is entitled to claim compensation from the Customer for the resulting loss.
3. The loss referred to in point 2 consists of the actual, direct and documented costs of returning the parcel to the Seller (the cost of returning the parcel to the sender), which the Seller has been charged by the logistics operator as a result of the Customer’s failure to collect the parcel.
4. Pursuant to Article 498 of the Civil Code, the Seller shall set off the claim to which it is entitled for compensation for damages (the costs of returning the parcel) against the Customer’s claim for a refund of the purchase price of the goods. As a result of the set-off, both claims shall be extinguished against each other up to the amount of the lower claim. The Customer will be informed immediately of the set-off by email.
5. The provisions of this paragraph apply to Consumers and Business Customers with consumer rights only where the failure to collect the consignment was not the result of a prior, valid notice of withdrawal from a distance contract.
6. If, after failing to collect the parcel, the Customer still wishes to receive the goods, the item may be dispatched again provided that the Customer first contacts the Seller, settles the costs associated with the return of the first parcel, and covers the costs of the redelivery.
   
   

§ 8. FINAL PROVISIONS

1. These Terms and Conditions come into force on 16 April 2026.
2. Polish law shall apply. Any disputes shall be settled by the competent ordinary courts.
3. The Seller reserves the right to amend these Terms and Conditions. Orders placed before any such amendment takes effect will be processed in accordance with the existing terms and conditions.

 

APPENDIX NO. 1 – NOTICE REGARDING THE RIGHT TO WITHDRAW FROM THE CONTRACT

Right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you took possession of the goods or on which a third party, other than the carrier and designated by you, took possession of the goods.

To exercise your right to withdraw from this contract, you must inform us (MEDBIT.PL Sp. z o.o., Dolina Zielona 19B, 65-154 Zielona Góra, email: sklep@autoklaw.com.pl) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or email). You may use the model withdrawal form, but this is not compulsory.

Consequences of withdrawing from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery method we offer), without delay, and in any event no later than 14 days from the date on which we were informed of your decision to exercise your right of withdrawal.

You will be required to bear the direct costs of returning the goods. You are only liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.

Exclusions:  The right of withdrawal does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular where the purchase is of a professional nature for a trader or where the item is in sealed packaging which, once opened, cannot be returned for hygiene reasons (parts for sterilisation equipment).

APPENDIX NO. 2 – MODEL CONTRACT WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract)

Recipient: MEDBIT.PL Sp. z o.o., Dolina Zielona 19B, 65-154 Zielona Góra, email: sklep@autoklaw.com.pl

I/We () hereby give notice () of my/our withdrawal from the contract of sale for the following items (*):

.................................................................................................... ..........................................................................

Date of conclusion of the contract ()/acceptance ():.......................................................................... ........................................................

Full name of the consumer(s) / trader acting as a consumer:..................................................................